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Preview:
02_chapter_1.pdf.jpg
Title:
Introduction to Management
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_7.pdf.jpg
Title:
Service quality evaluation and improvement
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_2.pdf.jpg
Title:
Characteristics and quality of services- From satisfaction to customer loyalty
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_4.pdf.jpg
Title:
Service process design and improvement
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_8.pdf.jpg
Title:
Innovation and new service development
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_6.pdf.jpg
Title:
The role of culture for the provision of quality services
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_5.pdf.jpg
Title:
Διοίκηση ανθρώπινων πόρων και υπηρεσίες
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_9.pdf.jpg
Title:
Servicescape, resource utilization and technology in service companies
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_3.pdf.jpg
Title:
Στρατηγική υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter