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Preview:
00_master_document-KOY.pdf.jpg
Title:
MANAGEMENT AND QUALITY OF SERVICES
Other title: Διοίκηση και ποιότητα υπηρεσιών
Author(s):
Chytiris, Leonidas; ; Anninos, Loukas
Type:
Undergraduate textbook
Preview:
02_chapter_07.pdf.jpg
Author(s):
Papanikolaou, Georgios; Palaiologou, Danai; Katsareli, Efthymia
Type:
Chapter
Preview:
02_chapter_05.pdf.jpg
Author(s):
Papanikolaou, Georgios; Palaiologou, Danai; Katsareli, Efthymia
Type:
Chapter
Preview:
02_chapter_2.pdf.jpg
Title:
Characteristics and quality of services- From satisfaction to customer loyalty
Other title: Χαρακτηριστικά και ποιότητα υπηρεσιών- Από την ικανοποίηση στην αφοσίωση του πελάτη
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_7.pdf.jpg
Title:
Service quality evaluation and improvement
Other title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_3.pdf.jpg
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_4.pdf.jpg
Title:
Service process design and improvement
Other title: Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_8.pdf.jpg
Title:
Innovation and new service development
Other title: Καινοτομία και ανάπτυξη νέων υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter