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Title Details:
Service quality evaluation and improvement
Authors: Chytiris, Leonidas
Anninos, Loukas
Reviewer: Pantouvakis, Angelos
Subject: LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION
Keywords:
Quality
Services
Management
Service Quality
Human Resources
Service Quality Measurement
Description:
Abstract:
The chapter presents the concept of business excellence and makes a brief reference to relevant frameworks. Further on, the chapter refers to service quality frameworks, describes the meaning and significance of service recovery and effective complaint management as well as the meaning and types of cost of quality.
Linguistic Editors: Psatha, Eleni
Technical Editors: Liomas, Ioannis
Type: Chapter
Creation Date: 2015
Item Details:
License: http://creativecommons.org/licenses/by-nc-nd/3.0/gr
Handle http://hdl.handle.net/11419/4988
Bibliographic Reference: Chytiris, L., & Anninos, L. (2015). Service quality evaluation and improvement [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4988
Language: Greek
Consists of: 1. Τεστ Κεφαλαίου 7
Is Part of: MANAGEMENT AND QUALITY OF SERVICES
Publication Origin: Kallipos, Open Academic Editions