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Title Details:
Service process design and improvement
Authors: Chytiris, Leonidas
Anninos, Loukas
Reviewer: Pantouvakis, Angelos
Subject: LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION
Keywords:
Quality
Services
Management
Service Quality
Human Resources
Service Quality Measurement
Description:
Abstract:
The fourth chapter describes the concept of the process and its significance for service companies. In addition, the basic elements that should be taken into account for the design of the service process, the role of technology and the methods which can be used for its evaluation and improvement are presented.
Linguistic Editors: Psatha, Eleni
Technical Editors: Liomas, Ioannis
Type: Chapter
Creation Date: 2015
Item Details:
License: http://creativecommons.org/licenses/by-nc-nd/3.0/gr
Handle http://hdl.handle.net/11419/4984
Bibliographic Reference: Chytiris, L., & Anninos, L. (2015). Service process design and improvement [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4984
Language: Greek
Consists of: 1. Τεστ Κεφαλαίου 4
Is Part of: MANAGEMENT AND QUALITY OF SERVICES
Publication Origin: Kallipos, Open Academic Editions