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| Title Details: | |
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Service process design and improvement |
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| Authors: |
Chytiris, Leonidas Anninos, Loukas |
| Reviewer: |
Pantouvakis, Angelos |
| Subject: | LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION |
| Keywords: |
Quality
Services Management Service Quality Human Resources Service Quality Measurement |
| Description: | |
| Abstract: |
The fourth chapter describes the concept of the process and its significance for service companies. In addition, the basic elements that should be taken into account for the design of the service process, the role of technology and the methods which can be used for its evaluation and improvement are presented.
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| Linguistic Editors: |
Psatha, Eleni |
| Technical Editors: |
Liomas, Ioannis |
| Type: |
Chapter |
| Creation Date: | 2015 |
| Item Details: | |
| License: |
http://creativecommons.org/licenses/by-nc-nd/3.0/gr |
| Handle | http://hdl.handle.net/11419/4984 |
| Bibliographic Reference: | Chytiris, L., & Anninos, L. (2015). Service process design and improvement [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4984 |
| Language: |
Greek |
| Consists of: |
1. Τεστ Κεφαλαίου 4 |
| Is Part of: |
MANAGEMENT AND QUALITY OF SERVICES |
| Number of pages |
28 |
| Publication Origin: |
Kallipos, Open Academic Editions |