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Preview:
02_chapter_2.pdf.jpg
Title:
Characteristics and quality of services- From satisfaction to customer loyalty
Other title: Χαρακτηριστικά και ποιότητα υπηρεσιών- Από την ικανοποίηση στην αφοσίωση του πελάτη
Author(s):
Chytiris, Leonidas; ; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_7.pdf.jpg
Title:
Service quality evaluation and improvement
Other title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Author(s):
Chytiris, Leonidas; ; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_3.pdf.jpg
Title:
Service strategy
Other title: Στρατηγική υπηρεσιών
Author(s):
Chytiris, Leonidas; ; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_4.pdf.jpg
Title:
Service process design and improvement
Other title: Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
Author(s):
Chytiris, Leonidas; ; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_02.pdf.jpg
Title:
Nucleophilic aliphatic substitution
Other title: Πυρηνόφιλη αλειφατική υποκατάσταση
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter
Preview:
02_chapter_03.pdf.jpg
Title:
Elimination reactions
Other title: Αντιδράσεις απόσπασης
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter
Preview:
02_chapter_06.pdf.jpg
Title:
Reactions of enols and enolates
Other title: Αντιδράσεις ενολών και ενολικών ανιόντων
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter
Preview:
02_chapter_04.pdf.jpg
Title:
Electrophilic aliphatic substitution
Other title: Ηλεκτρονιόφιλη αλειφατική υποκαταστάση
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter
Preview:
02_chapter_01.pdf.jpg
Title:
Introductory concepts
Other title: Εισαγωγικές έννοιες
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter
Preview:
02_chapter_09.pdf.jpg
Title:
Pericyclic reactions
Other title: Περικυκλικές αντιδράσεις
Author(s):
Koumpis, Alexandros; ; Fylaktakidou, Konstantina
Type:
Chapter