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Preview:
02_chapter_2.pdf.jpg
Title:
Characteristics and quality of services- From satisfaction to customer loyalty
Other title: Χαρακτηριστικά και ποιότητα υπηρεσιών- Από την ικανοποίηση στην αφοσίωση του πελάτη
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_7.pdf.jpg
Title:
Service quality evaluation and improvement
Other title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_3.pdf.jpg
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_1.pdf.jpg
Author(s):
Myloni, Varvara; Georgopoulos, Antonios
Type:
Chapter
Preview:
9917 02 chapter_01.pdf.jpg
Author(s):
Pseiridou, Anastasia; Lianos, Theodoros
Type:
Chapter
Preview:
9917 03 chapter_02.pdf.jpg