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Author(s):
Lionis, Christos; Iatraki, Eliza; Pitelou Petelos, Eleni Elena; Alexiadis, Aristidis-Dimitris; Aspraki, Gavriella; Georgiannos, Nikolaos; Markaki, Adelais; Razis, Nikolaos
Type:
Chapter
Title:
Author(s):
Lionis, Christos; Iatraki, Eliza; Pitelou Petelos, Eleni Elena; Alexiadis, Aristidis-Dimitris; Aspraki, Gavriella; Georgiannos, Nikolaos; Markaki, Adelais; Razis, Nikolaos
Type:
Chapter
Author(s):
Lionis, Christos; Iatraki, Eliza; Pitelou Petelos, Eleni Elena; Alexiadis, Aristidis-Dimitris; Aspraki, Gavriella; Georgiannos, Nikolaos; Markaki, Adelais; Razis, Nikolaos
Type:
Chapter
Author(s):
Lionis, Christos; Iatraki, Eliza; Pitelou Petelos, Eleni Elena; Alexiadis, Aristidis-Dimitris; Aspraki, Gavriella; Georgiannos, Nikolaos; Markaki, Adelais; Razis, Nikolaos
Type:
Chapter
Author(s):
Lionis, Christos; Iatraki, Eliza; Pitelou Petelos, Eleni Elena; Alexiadis, Aristidis-Dimitris; Aspraki, Gavriella; Aspraki, Gavriella; Georgiannos, Nikolaos; Markaki, Adelais; Razis, Nikolaos; Razis, Nikolaos
Type:
Chapter
Author(s):
Adamakidou, Theodoula; Velonaki, Venetia Sofia; Vivilaki, Viktoria; Kapreli, Eleni; Kriempardis, Anastasios; Lagiou, Areti; Lionis, Christos; Papadakaki, Maria; Sakellari, Evanthia; Markaki, Anta; Bodosakis, Prodromos Merkouris
Type:
Chapter
Title:
Characteristics and quality of services- From satisfaction to customer loyalty
Other title: Χαρακτηριστικά και ποιότητα υπηρεσιών- Από την ικανοποίηση στην αφοσίωση του πελάτη
Other title: Χαρακτηριστικά και ποιότητα υπηρεσιών- Από την ικανοποίηση στην αφοσίωση του πελάτη
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Title:
Service quality evaluation and improvement
Other title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Other title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Title:
Service process design and improvement
Other title: Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
Other title: Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter