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Preview:
00_master_document.pdf.jpg
Title:
Information Society
Greek title: Κοινωνία της πληροφορίας
Author(s):
Paraskevas, Michail; Asimakopoulos, Georgios; Triantafyllou, Vasileios
Type:
Undergraduate textbook
Preview:
00_master_document-KOY.pdf.jpg
Title:
MANAGEMENT AND QUALITY OF SERVICES
Greek title: Διοίκηση και ποιότητα υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Undergraduate textbook
Preview:
02_chapter_1.pdf.jpg
Title:
Introduction to Management
Greek title: Εισαγωγή στο Διοικείν
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_7.pdf.jpg
Title:
Service quality evaluation and improvement
Greek title: Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_4.pdf.jpg
Title:
Service process design and improvement
Greek title: Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_8.pdf.jpg
Title:
Innovation and new service development
Greek title: Καινοτομία και ανάπτυξη νέων υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_6.pdf.jpg
Title:
The role of culture for the provision of quality services
Greek title: Ο ρόλος της κουλτούρας στην παροχή ποιοτικών υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_5.pdf.jpg
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
02_chapter_9.pdf.jpg
Title:
Servicescape, resource utilization and technology in service companies
Greek title: Περιβάλλον, αξιοποίηση των πόρων και τεχνολογία στις επιχειρήσεις παροχής υπηρεσιών
Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Chapter
Preview:
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Author(s):
Chytiris, Leonidas; Anninos, Loukas
Type:
Test / Exam