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| Title Details: | |
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Measuring client satisfaction |
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| Authors: |
Koulouriotis, Dimitrios Metaxas, Ioannis |
| Description: | |
| Abstract: |
The chapter analyzes customer satisfaction measurement processes. More specifically: it examines the concept of customer satisfaction and examines relevant indicators. Finally, it presents customer evaluation methods such as supplier audits, complaint data, customer service surveys, the SERVQUAL model, the ACSI model and the ECSI model.
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| Linguistic Editors: |
Ketipi, Maria |
| Graphic Editors: |
Lazaridis, Nikolaos |
| Type: |
Chapter |
| Creation Date: | 12-05-2023 |
| Item Details: | |
| License: |
Attribution - NonCommercial - ShareAlike 4.0 International (CC BY-NC-SA 4.0) |
| Handle | http://hdl.handle.net/11419/9462 |
| Bibliographic Reference: | Koulouriotis, D., & Metaxas, I. (2023). Measuring client satisfaction [Chapter]. In Koulouriotis, D., & Metaxas, I. 2023. Total Quality Management and Business Excellence [Postgraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/9462 |
| Language: |
Greek |
| Is Part of: |
Total Quality Management and Business Excellence |
| Publication Origin: |
Kallipos, Open Academic Editions |