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Title Details:
The role of culture for the provision of quality services
Authors: Chytiris, Leonidas
Anninos, Loukas
Reviewer: Pantouvakis, Angelos
Subject: LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION
Keywords:
Quality
Services
Management
Service Quality
Human Resources
Service Quality Measurement
Description:
Abstract:
The chapter analyzes the significance of culture for the provision of quality services. Moreover, the types of culture, its basic parameters, the way in which the national and organizational culture impact the management and quality of services are discussed.
Linguistic Editors: Psatha, Eleni
Technical Editors: Liomas, Ioannis
Type: Chapter
Creation Date: 2015
Item Details:
License: http://creativecommons.org/licenses/by-nc-nd/3.0/gr
Handle http://hdl.handle.net/11419/4986
Bibliographic Reference: Chytiris, L., & Anninos, L. (2015). The role of culture for the provision of quality services [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4986
Language: Greek
Consists of: 1. Τεστ Κεφαλαίου 6
Is Part of: MANAGEMENT AND QUALITY OF SERVICES
Publication Origin: Kallipos, Open Academic Editions