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| Title Details: | |
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Διοίκηση ανθρώπινων πόρων και υπηρεσίες |
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| Authors: |
Chytiris, Leonidas Anninos, Loukas |
| Reviewer: |
Pantouvakis, Angelos |
| Subject: | LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION |
| Keywords: |
Quality
Services Management Service Quality Human Resources Service Quality Measurement |
| Description: | |
| Abstract: |
The fifth chapter describes the relationship between human resources - service quality and its significance. In addition, the chapter refers to the pressures that the service personnel often faces, discusses the methods that can be used for dealing with these pressures effectively and analyzes the meaning of the term "service encounter".
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| Linguistic Editors: |
Psatha, Eleni |
| Technical Editors: |
Liomas, Ioannis |
| Type: |
Chapter |
| Creation Date: | 2015 |
| Item Details: | |
| License: |
http://creativecommons.org/licenses/by-nc-nd/3.0/gr |
| Handle | http://hdl.handle.net/11419/4985 |
| Bibliographic Reference: | Chytiris, L., & Anninos, L. (2015). Διοίκηση ανθρώπινων πόρων και υπηρεσίες [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4985 |
| Language: |
Greek |
| Consists of: |
1. Τεστ Κεφαλαίου 5 |
| Is Part of: |
MANAGEMENT AND QUALITY OF SERVICES |
| Number of pages |
15 |
| Publication Origin: |
Kallipos, Open Academic Editions |