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Title Details:
Contemporary business information systems
Other Titles: ERP-CRM-BPR
Authors: Fitsilis, Panagiotis
Reviewer: Gerogiannis, Vasileios
Subject: MATHEMATICS AND COMPUTER SCIENCE > COMPUTER SCIENCE > INFORMATION MANAGEMENT
ENGINEERING AND TECHNOLOGY > TECHNOLOGICAL SCIENCES AND ENGINEERING > INDUSTRIAL TECHNOLOGY AND ENGINEERING
LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING
Keywords:
Management Information Systems
Enterprise Resource Planning
ERP
Business Information Systems
Customer Relationship Systems
CRM
Business Process Reengineering
BPR
Software Project Management
Description:
Abstract:
The unprecedented development of Information and Communication Technologies (ICT) has affected the entire range of enterprise applications and information systems for enterprises. Simultaneously, the business environment is becoming increasingly complex with the functional units that make it up to require a greater range of functionality and greater integration in order to take decisions faster, to manage more efficiently business resources, customers, supply chains, etc. Within this framework, the effective management of organizations requires efficient business information systems that are able to contribute decisively to improving the competitiveness and can support modern management methods and modern business strategies.
ERP and CRM systems are already installed and in use in all major businesses and the current trend is to create smaller versions of these, in order to install them in Small and Medium Enterprises (SMEs). This transition has greatly influenced the development and the architecture of modern ERP systems.
Furthermore, the development of internet technologies, mobile devices and mobile applications brings nearer the inner processes and data of a company to its customers, fact that enables the automation of sales, production and supply chain processes.
The purpose of this book is to meet the needs of students of business administration who want to become acquainted with modern information technologies and how they apply to undertakings and the needs of IT students who wish to learn how information systems are adopted by enterprises.
Table of Contents:
TABLE OF ACRONYMS
PREFACE
1. INTRODUCTION
2. ARCHITECTURE OF BUSINESS INFORMATION SYSTEMS
3. THE FUNCTIONALITY OF ERP SYSTEMS
4. CUSTOMER RELATIONSHIP SYSTEMS
5. BUSINESS PROCESS RENGINEERING
6. PROJECT MANAGEMENT
7. OPERATION OF BUSINESS INFORMATION SYSTEMS
8. NEW TECHNOLOGIES IN BUSINESS INFORMATION SYSTEMS
Linguistic Editors: Kalliaras, Dimitris
Technical Editors: Kanellopoulos, Dimitris
Graphic Editors: Kanellopoulos, Dimitris
Type: Undergraduate textbook
Creation Date: 2015
Item Details:
ISBN 978-960-603-111-3
License: http://creativecommons.org/licenses/by-nc-sa/3.0/gr
Handle http://hdl.handle.net/11419/2256
Bibliographic Reference: Fitsilis, P. (2015). Contemporary business information systems [Undergraduate textbook]. Kallipos, Open Academic Editions. http://hdl.handle.net/11419/2256
Language: Greek
Consists of: 1. Contemporary business information systems: Introduction
2. Business information system architecture
3. The functionality of ERP systems
4. Customer relationship management systems
5. Business process reengineering
6. Intoduction to project management
7. Operation of business information systems
8. New technologies to be used in business information systems
Publication Origin: Kallipos, Open Academic Editions